Return Policy

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

Will and Jacob do not take responsibility for any items lost during the return shipping.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

RETURN YOUR ORDER VIA DHL:

1 – Submit a request so we can provide you a return label 2 – Repack your products and stick the label to the outside of the package 3 – Send the package back to us