Warranty
WARRANTY – WATCHES
The following Will and Jacob limited warranty (“WJ Warranty”) applies to original Will and Jacob watches purchased in the original labelled packaging and sold or presented for warranty service in any country.
1. WHAT THE WJ WARRANTY COVERS AND DURING WHAT PERIOD
Under this WJ Warranty, Will and Jacob guarantees its watches against defects in manufacturing and materials for a period of twelve (12) months from the date of original retail purchase (the “Warranty Period”). The WJ Warranty is only applicable to watches purchased from the official Will and Jacob webpage, from a Will and Jacob store or an authorized reseller. Will and Jacob will provide for repair or replacement of your Will and Jacob Watch or part free of charge according to the WJ Warranty terms. Please note that the rights conferred by the WJ Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the WJ Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
2. LIMITATIONS TO THE WJ WARRANTY (WHAT IT DOES NOT COVER)
The WJ Warranty does not cover: (a) non-Will and Jacob Watches, (b) batteries, straps, link bracelets or glass, (c) routine maintenance and cleaning, (d) damage of any kind if there is evidence that the damage was caused by an accident, improper use or mishandling of any part of the watch, handling that is inconsistent with the instructions or guidelines included with your WJ Watch, lack of care or improper maintenance, tampering, abuse, wear and tear, or any other factor than a defect in the WJ Watch’s manufacturing or material(s), (e) water penetration caused by use in conflict with the WJ Watch’s ATM (Atmospheres) mark, (f) damage resulting from repair, service, or alteration by anyone other than an authorized Will and Jacob retailer or service provider. We require the serial number to be registered via our activation page and your serial card be returned together with the watch for repairs or replacements.
3. WHAT WE WILL DO IN THE EVENT OF A WARRANTY CLAIM UNDER THE WJ WARRANTY
If during the Warranty Period you submit a claim that falls under this WJ Warranty, Will and Jacob will, at its discretion: (a) repair the watch using new and/or previously used parts that are equivalent to new in performance and reliability; or (b) replace the watch with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability. For warranty claim submitted in a country other than the country of purchase for the watch, Will and Jacob may repair or replace the watch and/or parts with comparable Will and Jacob Watch’s and/ or parts that comply with local standards. You will not be charged for the repair or replacement under this WJ Warranty if your warranty claims within the scope of this WJ Warranty. Furthermore, Will and Jacob will be responsible for the costs of return shipping and handling for WJ Warranty. If the WJ Warranty is not applicable, void or rejected, Will and Jacob will notify you accordingly and you may decide whether to proceed with the repair or replacement, or if you wish to have your watch returned. If you decide to proceed, you will be charged for part or all of any repair or replacement, including costs of return shipping and handling.
4. HOW TO OBTAIN OUR REPAIR SERVICE
To obtain repair or replacement of your WJ watch under this WJ Warranty, please contact our customer support by using the following address us via www.will-jacob.com/contact-us. Furthermore, in order to obtain repair or replacement under this WJ Warranty, the returned WJ Watch must be accompanied by a proof of purchase (i.e. receipt or the original Will and Jacob warranty card/certificate that was included with the WJ Watch in the original packaging at the time of purchase duly completed, dated, stamped and signed Will and Jacob). When sending your WJ Watch for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping.
5. LIMITATION OF LIABILITY
Except as provided in this WJ Warranty and to the maximum extent permitted by law, Will and Jacob is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; loss of goodwill. Subject to the applicable laws and regulations, the maximum liability of Will and Jacob for breaching any written or implied warranty with respect to the WJ watch shall not exceed the retail purchase value of the WJ watch.
WARRANTY – JEWELLERY
The following Will and Jacob limited warranty (“WJ Warranty”) applies to original Will and Jacob jewelleries (being bracelets, earrings, rings and necklaces) purchased in the original labelled packaging and sold or presented for warranty service in any country (the “WJ Jewelry”).
- WHAT THE WJ WARRANTY COVERS AND DURING WHAT PERIOD
Will and Jacob guarantees that the WJ Jewellery is free from defects in manufacturing and materials for a period of twenty-four (24) months from the date of original retail purchase (the “Warranty Period”). The WJ Warranty is only applicable to jewelry purchased from the official Will and Jacob webpage, from a Will and Jacob store or an authorized reseller.
Please note that the rights conferred by the WJ Warranty are in addition to the rights and remedies provided by consumer laws and regulations in your applicable jurisdiction. As such, the WJ Warranty and its benefits are in addition to, and not instead of, rights provided by the applicable consumer law.
- LIMITATIONS TO THE WJ WARRANTY (WHAT IT DOES NOT COVER)
The WJ Warranty for WJ Jewelry does not cover
- Defects and damages due to loss, theft, fire, water, or a natural disaster • Failure or damage caused by improper use, carelessness (knocks, dents, scratches, crushing, etc.), or accidents • Failure or damage caused by unjustifiable repair or modification • Esthetical changes, defects, and damages due to normal wear and tear and aging (e.g. minor scratches, peeling of the plating, etc.)
- WHAT WE WILL DO IN THE EVENT OF A WARRANTY CLAIM UNDER THE WJ WARRANTY
If during the Warranty Period you submit a claim under this WJ Warranty, Will and Jacob will, at its discretion: (a) repair the WJ Jewelry; or (b) replace the WJ Jewellery with the same model (or with your consent a product that is similar).
You will not be charged for the repair or replacement under this WJ Warranty if your warranty claims within the scope of this WJ Warranty. Furthermore, Will and Jacob will be responsible for the costs of return shipping and handling for WJ Warranty. If the WJ Warranty is not applicable, void or rejected, Will and Jacob will notify you accordingly and you may decide whether to proceed with the repair or replacement, or if you wish to have your watch returned. If you decide to proceed, you will be charged for part or all of any repair or replacement, including costs of return shipping and handling.
- HOW TO OBTAIN OUR REPAIR SERVICE
To obtain repair or replacement of your WJ Jewelry under this WJ Warranty, please contact by using the following address: www.will-jacob.com/contact-us, one of the authorized Will and Jacob stores or Will and Jacob resellers. They will be able to provide information regarding our warranty service under this WJ Warranty. Furthermore, in order to obtain repair or replacement under this WJ Warranty, the returned WJ Jewellery must be accompanied by a proof of purchase (i.e. receipt or the original Will and Jacob warranty card/certificate that was included with the WJ Jewelry in the original packaging at the time of purchase duly completed, dated, stamped and signed by the Will and Jacob store or retailer or reseller). When sending your WJ Jewellery for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping.
- LIMITATION OF LIABILITY
Except as provided in this WJ Warranty and to the maximum extent permitted by law, Will and Jacob is not responsible for any direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of business; loss of opportunity; loss of goodwill. Subject to the applicable laws and regulations, the maximum liability of Will and Jacob for breaching any written or implied warranty with respect to the WJ Jewelry shall not exceed the retail purchase value of the WJ Jewelry.